JOMAR in partnership with London Hydro provides an industry leading Certified Green Button Solution that is configurable to comply with regulatory requirements for Electric, Gas and Water Utilities.

The Green Button Solution is deployed in a secure environment that includes cyber security that mitigates potential threats and protects consumer private information. In addition, the real time solution eliminates potential problems related to data synchronization by utilizing built in open technology API’s that avoid costly integration fees.

The JOMAR built-in CIS and MDM Green Button API Technology integration with London Hydro’s Customer Engagement platform provides Utilities with a user friendly, easy to use end-to-end out-of-the-box Green Button Solution.

The full scope JOMAR Utility Suite and London Hydro Green Button powered Customer Engagement Platform is an Enterprise-grade solution that includes:

• MyAccount – An online portal that provides customers with 24/7 access to a suite of self-serve options.
• Trickl – A mobile app that delivers the best of MyAccount’s self-serve functionality for electricity, water and gas services. Trickl integrates smart home devices, personal distributed energy resources and hybrid heat pumps for increased visibility and control.
• Commerce – An energy monitoring and tracking tool for large commercial and industrial customers.
• MDM – Provides actual, estimated and aggregated consumption, generation and peak demand values for any service location of any rate class. Through notifications, manages budgets, thresholds and consolidated targets for residential, commercial and institutional customers across all service locations.
• CIS – Supports customer moves into, within and out of service territory. The system includes historical pricing, projected billings, balances, payments and a host of self-serve transaction APIs.
• Settlement – Includes customer historical monthly usage/generation, revenue and energy cost with aggregation across all rate classes and rate types.
  

WHY JOMAR

• Modern Current Technology CIS that Supports Regulated and Deregulated Markets
• Promotes Innovative thinking and change throughout the Utility Organization
• Adaptable Business processes support the transformation of a Utility as it pursues Renewable Energy and Water Conservation Initiatives
• Best Practices Implemented across the full scope of the CIS Application
• A True Multi-Utility Enterprise system that Seamlessly integrates multiple entities, commodities and services across the entire customer base
• Facilitates and speeds up the launch and implementation of new products and services
• Simplifies the acquisition and merging of new business units and assets that may be required by Utilities to grow or meet new government service mandates
• Scalable Modern and Built for the Private and Public Cloud
• Designed to meet high volume data processing demand of Smart Meters & AMI Technology
• Open Technology Framework supports integration of Third Party Software and Services
• Low Cost of Service Utility objectives are supported through modern design concepts, Configurable Business Rules and continuous adoption of new proven technology

Streamlined & Automated Business Processes

• Flexible Configurable Business Rules that allow Utilities to:
• Easily adapt the system to existing and new business requirements
• Streamline and automate existing and future processes eliminating manual workloads
• Accommodate existing and future Regulatory requirements

Customer Account and Premise Management

• Account and Premise Management Hubs
• Account ‘Wizard’ – Streamlined Account Management / Move In / Move Out
• Dashboards provide Summarized Views of Detail such as Consumption with Drill Downs
• Customer Service Hub provides fast easy access to all Customer and related Premise Data
• Detail Audit Trails track all changes and updates
• Automated Account Move Clearing House

Comprehensive Configurable Billing Rules Engine 

• Billing Calculation Templates support Simple and Complex Rate Structures for all Commodities and Services
• TOU / Interval / Manual Reads /Streetlighting
• Retail, Tiered, Spot Market Rates, Interval Pricing, Owned Transformer and Primary Metering Discounts
• Commodity Specific Calculations and Attributes such as Compound Meters, Meter Size CTs / PTs/

Meter Data Management (MDM) Integration

• MDM integration provides Comprehensive Validation, Edit and Estimation Rules (VEE) ensure Quality Meter Data and Data Integrity
• Centralized Meter Data Management Repository
• Consolidation of all meter data residential/commercial/consumption/generation
• Suite Metering
• Virtual Metering
• CTs / PTs / Meters / Locations / Electronic Record of Installation (ROI)
• kWh / KW / KVA / KVAR / MV90 / Walk Reads

Billing Determinants and Bill Processing

• Billing Management Hub Provides Billing Staff with quick access to all Relevant Billing Data
• Billing Quantity Request/ Response Processing Hub Streamlines MDM Integration
• Configurable Billing Pre-Bill and Processing Edit Rules
• Pre-Bill Validation and Threshold Edits
• Centralized Pre-Bill Edit Hub
• Date Effectivity across all Billing Determinants including rates, cycle, primary metering
• As of Date processing
• Monthly Billing
• Time Based Transaction processing
• Automated Billing Processes support – TOU / Interval / Manual Reads /Streetlighting
• Retail, Tiered, Spot Market Rates, Interval Pricing, Owned Transformer and Primary Metering Discounts
• Equal Payment Plans (EPP) and EPP Calculator
• Pre-Approved Payments (PAP)
• Supports Bill Calculation of Configurable Smart Meter Intervals such as 5, 15, 30, 60 minutes
• Multipliers and Global Adjustment
• Streamlined Generation Processing – Net Metering, microFIT, FIT
• Unbilled Revenue
• Configurable Bill Print Presentation
• Bill Consolidation and Parent Account Grouping
• Automated Billing Settlement & Global Adjustment Processing
• Automated Generation of Mobile Service Orders

Customer Deposit Administration

• Deposit Administration Management Hub
• Automated Calculation of Deposit Amounts
• Agreements, Refunds and Transfers

Collections and Delinquency

• Collections and Delinquency Management Hub
• Configurable Delinquency & Collection Processing Rules
• Automated Delinquency & Collections Processing with ‘Promise To Pay’ Overrides

Retail Billing and Settlement Services

• Configurable Transaction Processing Rules
• Enrolment, Usage, Hold, release, Reversal, Settlement, Archiving
• Automated Retail Billing and Settlement Services

Meter Inventory Management

• Inventory application supports Meter and Equipment Lifecycle Management
• Serial# and Lot Tracked Perpetual Meter Inventory
• Fully Integrated with Mobile Service Order Processing and Purchasing

Webservices (MultiSpeak/SOAP/open API’s) support Third Party Software Integration

• Customer Self Service Portal
• e-billing
• Automated Bank Services processing of bank and credit card payments

Trade Shows

The JOMAR Customer Self Service Portal supports Electric, Water and Gas Utilities is fully integrated with CIS and includes the following My Account features and functions:

• Customer Registration
• Automatic eBill Enrollment
• Account Links and Inquiry: Payment Options, Rates, Utility Website, Energy and Water Conservation Programs
• Email Alerts and Notifications
• Customer Usage and Supporting Analytics
• View Bill and Make Payment
• New Account Applicant
• Move In / Move Out of Territory No New Service
• Integration with CIS Pending Moves CSR Hub
• 24/7/365 Availability
• Integration with OMS Outage Maps and MDM Alarms/Events   
• Industry Standard Webservices support integration and consolidation of data from Third Party Customer Portals
  

Automatic Service Order Creation

• Collections and Delinquency Hub (Disconnect – Non Payment)
• Stale Meter Rules (i.e. 72 hours stale, 5 day stale) – Meter Change Out
• The Meter Data Management Rules Engine monitors Meter and AMI Health

Configurable  Mobile Service Order Processing Flow

Configurable Service Order Examples

• Connection
  Apartment Suite Meter
  Commercial Meter Only
  Commercial OH New
  Commercial UG New
  FIT New
  Microfit New
  Residential Meter Only
  Residential OH New
  Residential UG New
  Temporary OH New
  Temporary UG New
  Unmetered Connection New
• Meter Change
  Meter Change: Existing
  Meter Change: Gov’t Reverification
  Meter Change: Inspection Required
  Meter Change: Net Meter Installed
  Meter Change Defective: Dead
  Meter Change Defective: Moisture
  Meter Change Defective: Other
  Meter Change-eepromm error
  Meter Change-Phase A low potential
  Meter Change-Register memory error
  Verify Meter to Unit
• Permanent Disconnect
  Removal Of Service
  Removal of Meter
• Service Upgrade
  Commercial Upgrade
  Panel Change
  Service Repair
  Net Metering
  Residential OH Upgrade
  Residential UG Upgrade
• Temporary Disconnect
  Nonpayment Disconnect / Reconnect Temporary – Safety
• Water
  Water – Customer Complaint
  Water – Final Read
  Water – General
  Water – Meter Change
  Water – New Meter
  Water – Payment Arrangements
  Water – Remove Meter
  Water – Verify Read
• General
  Billing Adjustment
  Consumption PreBilling Check
  Consumer Station Guarantee
  Cust Serv: Actual Read Required
  Emergency Repair
  Forestry
  General
  High Bill Complaint
  Locate
  Layout: Overhead
  Layout: Underground
  Meter Check Customer Request
  Micro-Fit/Fit Re-Assignment
  Meter Reading Maintenance
  Meter Reading Request
  No Consumption Check
  Power Quality Investigation
  Safety Check
  Smart Meter off by Customer
  Smart Meter Investigation
  Smart Meter Stale
  Stations Maintenance
  Stray Voltage Investigation
  Theft of Power Investigation

WHY JOMAR

The JOMAR MDM is a modern system designed to support high volume processing requirements of Smart Meters deployed with AMI Technology. The benefits and advantages of the MDM include the following: 

• Scalable and Configurable
• Supports Renewable Energy and Water Conservation Initiatives
• Simple and Easy Deployment that integrates with multiple AMI Technology
• Automated Business Processes provide efficient ease of use Operations 
• Seamless Integration across multiple Utility Entities and Systems
• Consolidates all sources of Meter Data into a comprehensive Meter Data Repository
• Dashboard Analytics support Electric, Water and Gas KPI’s 
• Configurable Data Validation Rules Engine (VEE) ensures Quality Meter Data
• Supports CIS Simple and Complex Billing Rate Structures and associated Billing Determinants
• Automated triggering of Mobile Service Orders (Connect and Disconnect)
• Configurable AMI and Meter Health Operational Rules Engine
• Real time Meter Alarms/Events Listener
• Leak Detection and Analysis
• Water Conservation Alerts and Messaging integration with Mobile Customer Portal  
• Supports Transformer Load Analysis and Power Quality Study    
• Outage Management Support with Asset Ping Services

Summary of MDM Features

User Configured AMI / Meter Health Operational Rules Engine

User can create Rules to monitor Water Leaks including Leak Detection, Usage Thresholds, Stale Meters, VEE, Alarms/Events, Meter Change Outs and more. This includes Notification and Automatic Service Order creation for Active/Inactive Locations by Meter Type and/or Vendor. Rule Results are aligned with the Imported Billing Schedule, prioritizing Meter Shop activities with ‘Days to Bill’ timelines.

User Configured VEE (Validate, Estimate, Edit) – Like Days & Class Profile Interval Scaling

• Service Location ‘Like Days History’.
• Class Profiling and Event Quantity estimation algorithms respect a Statutory Holiday Calendar. These algorithms are configured by Rate Class and/or Service Location and include Same Day, Week, Year; Max/Min Occurrence; Apply Max, Min, Average or Actual Intervals for scaling to the Registers.
• Algorithms are date effective and multiple algorithms, sequenced, can be deployed as configured for each Rate Class or Service Location (i.e. Like Days fails and Class Profile is launched).

MDM Billing Quantity Request CIS Integration

User Configurable Meter Read Export includes:

• Population – Rate Class, Meter Type, Location, Meter; Date Range
• Unit of Measure; Quality – Actuals, Estimates, Actuals & Estimates
• Quantity – Measured (Raw), Multiplied
• Duration (5, 15 and/or 60 minute Intervals) can be rolled up and exported
• Export Format can be JOMAR Web Services (Rest API JSON, SOAP XML), MultiSpeak XML, ESRI or Hexagon Web Service, CMEP or CSV

AMI MultiSpeak Integration 

MDM Real Time Meter Read & Alarm/Events AMI Integration

Supports:

• GIS / OMS / SCADA Integration
• Transformer / Meter List Ping GIS
• Instantaneous Voltage/Current
• Sending OMS Alarms to SCADA
• Demand Algorithms
• Rolling or Fixed Intervals 5, 15, 30, 60 minutes

• A Real Time Alarm/Event Listener
• Archives all alarms processed by the Rules Engine for Historical Analysis and for pushing specific events real time to GIS.
• JOMAR MDM or GIS can ping a meter/virtual location/list of meters.
• MDM receives the Ping Response and forwards it to GIS or any other application using MultiSpeak and that can point their Real Time Alarm/Event Listener to JOMAR MDM.
• Meter Ping – GIS can send JOMAR MDM Assets from the Electric Grid or Water Network and JOMAR MDM will ping the associated meter(s), Archive the response and return required data to a JOMAR MDM screen, GIS Map or any other third party system.
• Scheduled Meter Pings with effectivity dates and times. Engineers can build Meter (Location) lists and apply scheduled dates and times for the ping request/response.
  

Aggregation CIS-GIS Request/Response

• by Rate Class, Cycle, Virtual Service Location and/or Boundary Meter
• CIS Billing can submit request’s or provide a data base table of Billing Quantity requests. JOMAR MDM will apply multipliers and return Start/End Reads for each Bill Period. These requests can include Virtual Service Locations and/or Compound (Multi-Channel) meters
• Integration with CIS Billing allows JOMAR MDM to process and return Aggregated Quantities for Monthly Usage, Unbilled Monthly Usage, Unbilled Revenue ‘As Of’ Date
• Aggregation can return quantities as Total, Tiered Usage and/or Time of Use Consumption.
  • Consumption can overlay and project TOU Water Consumption to pump station electrical consumption/charges

JOMAR MDM integration provides:

• Instantaneous voltage
• Scope of power outage and resource requirements
• Rapid crew dispatching and efficient power restoration
• Scheduled Watch List from Meter Pings on selected Feeder Lines that return hourly Power Quality Study data for the Control Room and the Metering Department

The CIS, Mobile Service Order Processing and MDM is integrated with the full suite of proven JOMAR ERP applications that include the following: 

• Financial Management
  • General Ledger
  • Accounts Receivable
  • Accounts Payable
  • Bank Services
• Project Quoting, Estimating and Tracking
• Work Order Management
• Procurement
• Contract Services
• Asset Management and Tracking
• Inventory Management – Distribution
  • including Reels and Cables
• Capitalization of Assets
• Preventive Maintenance and Repair – Equipment/Vehicles
• Integration with Third Party Payroll and Human Resource Applications

Integrated Work Order and BOM Processing Engine

Supports:

• Single Work Order/Job
• Multiple Work and Purchase Orders/Job
• Single and Complex Multi-level Bill of Material (BOM)

Example Structure Maintenance Projects, Jobs, Work Orders, Purchase Orders

Primary Job Site

• Pole Installation (Work Order)
• Contractor Excavation (Purchase Order)
• Transformer Installation (Work Order)

Secondary Job Site 

• Street Lights (Work Order)

The Utility distributes electricity to an urban and rural region covering 680 Square kilometers. It serves a community with a population of 173,000 residents with 57,000 Smart Meter Customers.

The JOMAR Next Generation CIS/MDM Implementation Model is a comprehensive deployment that integrates the full range of Utility Services, AMI Infrastructure, Engineering and Operational Assets, GIS, OMS and SCADA that included:

• Advanced Meter Infrastructure (AMI) from Sensus
• Meter Data Management (MDM) all Residential, Commercial, Industrial Customers
• Monitoring of Meter and Network Health with Real Time Alarm and Event Listener
• Automation of Metering Services Record of Installation
• Mobile Service Orders
• Green Energy Generation and Consumption for Solar and Wind
• Net Metering
• Retail Billing
• ESRI GIS and Survalent SCADA
• Instantaneous Voltage
• Asset Ping Services support for OMS and Power Quality Studies
• Customer Self Service Portal
• Interactive Voice Recognition (IVR)
• Automated Payment and Collection Services
• Bank EFT and Corporate Financial Systems
• Provincial Energy Regulatory Meter Data Repository

The full scope implementation resulted in streamlining and automation of customer service business processes, significant improvements to the quality of meter data, accuracy and timeliness of billing.

Automated configurable, MDM Validation, Edit and Estimation (VEE) ensures only quality Smart Meter data flows through to the billing engine to streamline bill processing.

The flexible and configurable modern design of the billing engine and bill presentment allows the Utility to respond rapidly to comply with Regulatory changes at a low service and support cost.

Engineering, Metering Services and Operations were able to leverage the technology and integration of Next Generation CIS and MDM features such as JOMAR real time Asset Ping Services to issue targeted pings that immediately pinpoint the location and assist in the classification of an outage. Instantaneous Voltage combined with Asset Ping Services supports Engineering and Operations in the completion of Power Quality Studies.

Metering Services automated and integrated the completion of the Record of Installation using online real time reporting at customer sites. The Metering department also utilizes the MDM Configurable Business Rules Engine to monitor Meter and Network Health to proactively resolve Meter performance issues that could impact meter data quality and affect CIS Billing.

Burlington Hydro selected the JOMAR Next Generation CIS/MDM after a competitive RFP bid process. The comprehensive CIS/MDM deployment in the JOMAR Private Cloud requires integration across a broad range of the Utilities critical assets, data driven network infrastructure, operational support systems, Energy and Water Regulatory Agencies.

The Utility serves a community of 183,000 residents with 68,000 Electric Smart Meters and 52,000 Water Meters. It maintains 32 substations and 1,600 kilometers of medium voltage distribution lines to deliver electricity.

The full scope comprehensive CIS/MDM Implementation integrates a range of the Utility Services, AMI Infrastructure, Customer and Metering Services, GIS, Financial, Bank Services and Administrative support systems that included:

• Advanced Meter Infrastructure (AMI) from Elster
• Meter Data Management (MDM) all Residential, Commercial, Industrial Customers
• Monitoring of Meter and Network Health
• Mobile Service Orders
• Green Energy Generation and Consumption for Solar and Wind
• Net Metering
• Retail Billing
• Hexagon GIS
• Customer Self Service Portal
• Interactive Voice Recognition (IVR)
• Bank EFT and Corporate Financial Systems
• Credit Card Payment Services
• Third Party Bill Print and Collection Services
• Provincial Energy Regulatory Meter Data Repository
• Regional Water Regulatory Reporting

Energy Regulatory Compliance requires daily feeds of all electrical consumption based on real time meter reads from the AMI to a Provincial Energy Department Meter Data Repository and a Regional Government mandated data feed for all Water Usage to support its Water Conservation initiatives.

Sub-Metering services is the fastest growing market in the Utility Sector. AMS provides a utility-level sub-metering experience that values customer service and billing accuracy. The company is backed by more than 100 years of experience and tradition. AMS takes pride in delivering a quality of service and reliability that exceeds customer expectations and industry standards. AMS provides a full range of sub-metering services that support Electric, Water, Thermal and Gas Meters.

The JOMAR CIS/MDM solution is being deployed on the JOMAR Private Cloud and implementation will be complete in Q1 2022.

The first CHEC Member Utility Pilot, which is a Model for all Group Members, has been completed in the JOMAR Private Cloud. The full conversion project and implementation is in process and scheduled for completion Q3 2022. The implementation Model will be leveraged by all Group members to facilitate a smooth, rapid migration and transition to the JOMAR Next Generation Utility Suite.

A Multi Utility / Commodity Pricing Policy is in place with the CHEC Governing Body that provides competitive pricing for all Group Members that purchase the JOMAR CIS/MDM/Settlement/ERP Suite.

The implementations will be a combination of deployments On Premise and in the JOMAR Private Cloud.  

The City of Waterloo Water Utility serving a community of 133,000 residents received formal City council approval to move forward with the full roll out of 35,000 Smart Meters.  The roll out supports the City Water Conservation Initiatives utilizing the JOMAR MDM integrated with the Sensus AMI.

The initial Pilot Project included deployment of Smart Meters at Residential as well as Institutional and Commercial locations. The implementation will include integration with the Utility Legacy CIS. The MDM real time alarm and event listener will be used to monitor water usage and identify leakage in the water distribution infrastructure. 

The full scope and comprehensive JOMAR fully integrated CIS/MDM Settlement Suite will provide functionality to support Festival’s Electric, Water Services and integrate its critical operations, assets and business processes such as:

• Green Button and Customer Self Service Portal
• Advanced Meter Infrastructure (AMI)
• Monitoring of Meter and Network Health
• Net Metering
• Retail Billing
• GIS
• Bank EFT and Financial Systems
• Credit Card Payment Services
• Bill Print and Collection Services
• Provincial Energy Regulatory Meter Data Repository
• Water Regulatory Reporting